Patient Access Navigator — Scheduling & Care Coordination

Duly Health and Care; Lombard (IL); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical, dental & vision benefits

Mental health benefit

Life & disability insurance

Tuition reimbursement

401(k) match

Volunteer time off 40 hours

Community engagement culture

Parental leave & adoption benefit

Job summary

Duly Health and Care in Lombard, IL is seeking a Patient Access Conversion Specialist to join our onsite team. This role focuses on high-volume outbound calls, patient scheduling, and transportation assistance to ensure a seamless patient experience.

You will verify patient information in EPIC and support daily scheduling operations. We value integrity, strong customer service, and the ability to manage multiple tasks efficiently.

Qualifications

• High school diploma or GED.
• Three years of patient/client-facing experience.
• Customer Focus: Demonstrates excellence in customer service and satisfaction levels for internal and external customers.
• Integrity/Ethics: Demonstrates personal integrity, honesty, sincerity. Trusted to do the right thing.
• Personal Job Competence: Performs core responsibilities of position efficiently and effectively within parameters of organization policies, procedures and external governmental agencies.

Responsibilities

• Make High volume outbound phone calls to fulfill patient needs over the phone.
• Patient Scheduling and transportation assistance
• Acknowledges and welcomes patients and visitors.
• Sets the tone for a positive experience
• Verifies patient information, while documenting in their Electronic Health Record (EPIC)
• Performs all other duties/responsibilities as assigned
• Reviewing schedule
• Pre-screen patients based on departmental protocol
• Monitor schedules daily, ensuring that all open slots are filled on the same day.
• Daily monitoring of patient scheduling reports
• Review the Daily Appointment Report and prepare charts as appropriate.

Skills

Customer service

Patient interaction

Communication

Education

High School Diploma or GED

Job description

Duly Health and Care in Lombard, IL is seeking a Patient Access Conversion Specialist to join our onsite team. This role focuses on high-volume outbound calls, patient scheduling, and transportation assistance to ensure a seamless patient experience.

You will verify patient information in EPIC and support daily scheduling operations. We value integrity, strong customer service, and the ability to manage multiple tasks efficiently.