Patient Access & Scheduling Specialist - Elevate Care

Dulyhealthandcare; Joliet (IL); On-site; USD 22,509 - 33,751; Full time

Benefits offered by this job

Medical, dental, vision benefits

Mental health benefit at no cost

Employer provided life and disability

Tuition Reimbursement

401(k) match

Volunteer time off (40 hours)

Parental leave (up to 12 weeks)

Job summary

Duly Health and Care in Joliet, IL is seeking a Patient Access Conversion Specialist to support patients at the front desk and through scheduling. This on-site role ensures a welcoming check-in, accurate data capture, and efficient appointment management within a physician-led network.

Responsibilities include answering calls, verifying patient information, and preparing charts for daily appointments while maintaining EPIC EHR records.

Qualifications

• High school diploma or GED required.
• Three years of patient-facing experience preferred.
• Customer focus and integrity are essential.
• Ability to verify patient information and document in the EPIC system.

Responsibilities

• Check in and greet patients; schedule appointments.
• Answer high call volumes and assist patients by phone.
• Verify patient information and document in EPIC.
• Prepare charts and review daily appointment reports.
• Pre-screen patients according to protocol; monitor schedules daily.

Skills

Customer service

Reception/Check-in

EPIC EHR

Education

High school diploma or GED

Tools

EPIC EHR

Job description

Duly Health and Care in Joliet, IL is seeking a Patient Access Conversion Specialist to support patients at the front desk and through scheduling. This on-site role ensures a welcoming check-in, accurate data capture, and efficient appointment management within a physician-led network.

Responsibilities include answering calls, verifying patient information, and preparing charts for daily appointments while maintaining EPIC EHR records.