Patient Access & Scheduling Experience Specialist

Dulyhealthandcare; Downers Grove (IL); On-site; USD 22,509 - 33,751; Full time

Benefits offered by this job

Medical, dental and vision benefits

401(k) match

Tuition reimbursement

Job summary

Duly Health and Care in Downers Grove, IL is seeking a Patient Access Conversion Specialist to join our physician-led team. You will check-in patients, schedule appointments, and greet visitors, ensuring a positive experience and accurate EPIC data entry.

The role requires a high school diploma or GED and 3+ years of patient-facing work; strong communication and service mindset are essential. Base pay ranges from $16.34 to $24.50 per hour, with shift differentials and incentives.

Qualifications

• High school diploma or GED.
• Three years of patient/client-facing experience.
• Customer focus: excellence in service for internal and external customers.
• Integrity/ethics: honesty, trustworthiness in all actions.
• Personal job competence: perform duties efficiently within policies.

Responsibilities

• Check-in and greet patients and visitors.
• Schedule appointments and manage daily calendars.
• Answer high-volume calls and assist via phone.
• Verify patient information and document in EPIC.
• Review schedules and pre-screen patients per protocol.

Skills

Customer service

Communication

Patient interaction

Problem solving

Integrity

Education

High school diploma or GED

Job description

Duly Health and Care in Downers Grove, IL is seeking a Patient Access Conversion Specialist to join our physician-led team. You will check-in patients, schedule appointments, and greet visitors, ensuring a positive experience and accurate EPIC data entry.

The role requires a high school diploma or GED and 3+ years of patient-facing work; strong communication and service mindset are essential. Base pay ranges from $16.34 to $24.50 per hour, with shift differentials and incentives.