Patient Access & Scheduling Specialist

Northwestern Medicine Central DuPage Hospital; Winfield (IL); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Tuition Reimbursement

Student Loan Repayment

Professional Development

Wellbeing Fund

401(k) Matching

Medical, Dental and Vision coverage

Life insurance

Annual salary increase and incentive

Paid time off and Holidays

Job summary

Northwestern Medicine Central DuPage Hospital in Winfield, IL is seeking a Patient Access Specialist to greet patients, collect demographics, verify insurance, and schedule appointments. You will work within Epic systems, ensure accurate data entry, and uphold confidentiality under HIPAA guidelines.

The role emphasizes outstanding customer service, effective communication, and teamwork across departments to support efficient check-ins and patient flow.

Qualifications

• High School diploma or equivalent required.
• 2–3 years of customer service or medical office experience preferred.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in computer data-entry/typing and basic computer skills.

Responsibilities

• Adhere to Patients First philosophy and high customer service standards.
• Respond to questions and concerns and escalate when needed.
• Maintain patient confidentiality per HIPAA regulations.
• Interact with hospital departments to schedule patients and verify data in Epic.
• Provide accurate information and assist patients with scheduling and insurance questions.

Skills

Customer service

Communication

Typing 40 wpm

Education

High School diploma or equivalent

Job description

Northwestern Medicine Central DuPage Hospital in Winfield, IL is seeking a Patient Access Specialist to greet patients, collect demographics, verify insurance, and schedule appointments. You will work within Epic systems, ensure accurate data entry, and uphold confidentiality under HIPAA guidelines.

The role emphasizes outstanding customer service, effective communication, and teamwork across departments to support efficient check-ins and patient flow.