Patient Access & Scheduling Specialist

Northwestern Medicine; Huntley (IL); On-site; USD 38,000 - 56,000; Full time

Job summary

Northwestern Medicine is seeking a Patient Access Specialist in Huntley, IL to support patient scheduling and registration. You will interact with patients and hospital staff, verify insurance, collect demographics, and ensure accurate records within Epic and NMHC systems.

The role requires strong communication, multitasking, and a commitment to privacy and quality service. This position follows a daytime schedule with consistent expectations and potential for cross-training across departments.

Qualifications

• High School diploma or equivalent.
• 2-3 years customer service or medical office experience.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in computer data-entry/typing.
• Excellent verbal and written communication skills.
• Ability to read, write, and communicate effectively in English.
• Basic Computer Skills.
• Type 40 wpm.
• Ability to multi-task.
• Customer service oriented.
• Excellent organizational, time management, analytical, and problem solving skills.

Responsibilities

• Practices Patients First philosophy and maintains high customer service standards.
• Responds to questions and concerns.
• Notifies supervisor of extraordinary issues.
• Maintains patient confidentiality per HIPAA regulations.
• Provides exceptional customer service to patients and creates a positive first impression.
• Escalates issues as needed and communicates with appropriate teams.
• Collects patient demographics according to standards.
• Interacts with hospital departments to schedule patients in NMHC systems.
• Schedule appointments and perform medical necessity checks when needed.
• Inform patients about issues with financial accounts and complete out-of-pocket estimations.
• Participate in training and quality assurance activities.
• Manage and adapt work schedule to business needs.
• Cross-train across departments for coverage.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Multitasking

Education

High School diploma or equivalent

Job description

Northwestern Medicine is seeking a Patient Access Specialist in Huntley, IL to support patient scheduling and registration. You will interact with patients and hospital staff, verify insurance, collect demographics, and ensure accurate records within Epic and NMHC systems.

The role requires strong communication, multitasking, and a commitment to privacy and quality service. This position follows a daytime schedule with consistent expectations and potential for cross-training across departments.