Patient Access & Scheduling Coordinator

Northwestern Medicine Central DuPage Hospital

Winfield (IL)

On-site

USD 25,000 - 38,000

Part time

2 days ago

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Benefits offered by this job

Tuition reimbursement

Student loan repayment

Professional development

Wellbeing fund

401(k) matching

Medical, dental and vision coverage

Life insurance

Paid time off and holidays

Job summary

Northwestern Medicine Central DuPage Hospital is seeking a Patient Access Specialist (Part-time) to reflect the mission and values while handling patient scheduling, registration, and insurance verifications. The role requires strong customer service, HIPAA adherence, and effective communication in English.

The position offers flexible hours (PT 3:30p - 12a) and opportunities for professional development along with a comprehensive benefits package.

Qualifications

2-3 years customer service or medical office experience.
Excellent interpersonal, verbal, and written communication skills.
Proficiency in computer data-entry/typing (40 wpm).
Ability to read, write, and communicate effectively in English.

Responsibilities

Consistently practices Patients First philosophy and adheres to high standards of customer service.
Responds to questions and concerns.
Forwards, directs, and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary.
Maintains patient confidentiality per HIPAA regulations.
Provides exceptional customer service to patients which establish a positive first impression of Northwestern Medicine.
Exceeds all consumer requests and alerts management of issues or concerns that require escalation.
Interacts with hospital departments and physicians offices to schedule and direct patients through NMHC systems.