Patient Access Champion: Scheduling & Care

Northwestern Memorial Healthcare; Huntley (IL); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Lifecycle benefits

Job summary

Northwestern Medicine is hiring a Patient Access Specialist in Illinois to support patient scheduling, registration, and insurance verification. You will engage with patients, enter accurate demographic data, and coordinate with departments to ensure smooth check-in and financial interactions.

The role requires attention to privacy, excellent service, and teamwork. The position emphasizes adherence to HIPAA and organizational policies, with opportunities to contribute to process improvements and

Qualifications

• High School diploma or equivalent required.
• 2–3 years customer service or medical office experience.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to read, write, and communicate effectively in English.
• Ability to type 40 wpm.

Responsibilities

• Provide exceptional customer service to patients and schedule appointments.
• Verify insurance eligibility and benefits.
• Collect demographics and verify data in registration systems.
• Maintain patient confidentiality per HIPAA.
• Collaborate with hospital departments to direct patients.
• Escalate issues to supervisor when needed.
• Adhere to policies and compliance requirements.

Skills

Customer service experience

Communication skills

English proficiency

Typing 40 wpm

Multitasking

Time management

Data entry

Education

High School diploma or equivalent

Job description

Northwestern Medicine is hiring a Patient Access Specialist in Illinois to support patient scheduling, registration, and insurance verification. You will engage with patients, enter accurate demographic data, and coordinate with departments to ensure smooth check-in and financial interactions.

The role requires attention to privacy, excellent service, and teamwork. The position emphasizes adherence to HIPAA and organizational policies, with opportunities to contribute to process improvements and