Patient Access & Scheduling Specialist

Northwestern Memorial Hospital; Chicago (IL); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Tuition reimbursement

Student loan repayment

Professional development

Wellbeing fund

401(k) match

Medical, dental and vision coverage

Life insurance

Annual salary increase and incentive

Job summary

Northwestern Medicine is seeking a Patient Access Specialist to support patient registrations and scheduling, ensuring accuracy, confidentiality, and high-quality service. The role emphasizes patient interaction, insurance verification, and timely data handling within Epic systems.

Responsibilities include collecting demographics, answering questions, and coordinating with hospital departments to guide patients through NMHC processes while upholding Compliance and customer service standards.

Qualifications

• High School diploma or equivalent.
• 2-3 years customer service or medical office experience.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in computer data-entry/typing.
• Ability to read, write, and communicate effectively in English.
• Basic Computer Skills.
• Ability to type 40 wpm.
• Ability to multi-task.
• Customer service oriented.
• Excellent organizational, time management, analytical, and problem solving skills.

Responsibilities

• Consistently practices Patients First philosophy and adheres to high standards of customer service. This includes setting an example to peers, coworkers, etc. by fostering a team atmosphere.
• Responds to questions and concerns.
• Forwards, directs, and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary.
• Maintains patient confidentiality per HIPAA regulations.
• Provides exceptional customer service to patients which establish a positive first impression of Northwestern Medicine.
• Exceeds all consumer requests and alerts management of issues or concerns that require escalation.
• Correctly identifies and collects patient demographic information in accordance with organization standards.
• Interacts with various hospital departments and physicians offices to effectively schedule and direct patients through the NMHC systems in a patient/customer friendly manner.
• Reaches out to patients to schedule an appointment as defined.
• Performs medical necessity checks as necessary for scheduled services, communicates options to patient if appointment fails.
• Informs patients of any issues with securing the financial account for their encounter.
• Completes out-of-pocket estimations as requested by patients.
• Provides training and education as needed.
• Manages work schedule efficiently, completing tasks and assignments on time.
• Completes other duties assigned by manager.
• Cross-training between various departments will take place to ensure coverage.
• Participates in Quality Assurance reviews to ensure integrity of patient data information.
• Uses effective service recovery skills to solve problems or service breakdowns when they occur.
• Utilizes department and hospital policies and procedures to complete assigned tasks.
• Adheres to all department policies and compliance requirements.
• Avoids putting patient in financial or safety risk.
• Other duties as assigned.

Skills

Customer service experience

Interpersonal communication

Written communication

Typing 40 wpm

Data entry

Multitasking

Time management

Analytical skills

Problem solving

English proficiency

Education

High School diploma or equivalent

Job description

Northwestern Medicine is seeking a Patient Access Specialist to support patient registrations and scheduling, ensuring accuracy, confidentiality, and high-quality service. The role emphasizes patient interaction, insurance verification, and timely data handling within Epic systems.

Responsibilities include collecting demographics, answering questions, and coordinating with hospital departments to guide patients through NMHC processes while upholding Compliance and customer service standards.