Patient Access Navigator

Northwestern Medicine; Chicago (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Lifecycle benefits

Job summary

Northwestern Medicine seeks a Patient Access Specialist to support patient scheduling and registration. You will verify insurance, collect demographics, and provide exceptional customer service while maintaining HIPAA compliance.

The role involves coordinating with multiple hospital departments and ensuring accurate data entry in Epic. Ideal candidates will have a high school diploma, 2-3 years of medical office or customer service experience, and strong English communication.

Qualifications

• High School diploma or equivalent.
• 2-3 years customer service or medical office experience.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in computer data-entry/typing.
• Ability to read, write, and communicate effectively in English.
• Ability to multi-task and meet deadlines.

Responsibilities

• Consistently applies Patient First philosophy and demonstrates high customer service standards.
• Responds to questions and concerns and escalates issues as needed.
• Maintains patient confidentiality per HIPAA regulations.
• Interacts with hospital departments to schedule patients through NMHC systems.
• Performs medical necessity checks and explains options if appointments fail.
• Completes out-of-pocket estimations and facilitates billing communications.

Skills

Customer service

English communication

Data entry

Typing 40 wpm

Education

High School diploma or equivalent

Tools

Epic

Job description

Northwestern Medicine seeks a Patient Access Specialist to support patient scheduling and registration. You will verify insurance, collect demographics, and provide exceptional customer service while maintaining HIPAA compliance.

The role involves coordinating with multiple hospital departments and ensuring accurate data entry in Epic. Ideal candidates will have a high school diploma, 2-3 years of medical office or customer service experience, and strong English communication.