Patient Access & Scheduling Specialist

Northwestern Medicine; Lake Forest (IL); On-site; USD 28,000 - 34,000; Full time

Job summary

Northwestern Medicine is seeking a Patient Access Specialist in Lake Forest, IL. You will support patient scheduling, verification, and registration using Epic, while ensuring a positive patient experience and strict confidentiality under HIPAA.

The role emphasizes accurate data collection, effective communication, and collaboration with multiple departments to streamline care access and reduce delays. Weekend rotation is possible, with a strong customer service focus.

Qualifications

• Requires strong customer service ethic and patient-facing communication.
• Requires ability to collect and verify patient information accurately.
• Familiarity with HIPAA and confidentiality rules is expected.
• Proficiency with computer data entry and standard office software.

Responsibilities

• Provide exceptional customer service to patients and families.
• Schedule and route patients through NMHC systems.
• Perform medical necessity checks and advise options if appointments fail.
• Verify patient demographics and collect accurate data.
• Maintain patient confidentiality and HIPAA compliance.
• Escalate complex issues to supervisor as needed.

Skills

Customer service

Multitasking

English proficiency

Data entry

Phone etiquette

Team collaboration

Education

High School diploma or equivalent

Tools

Epic

NDAS

ASF

Job description

Northwestern Medicine is seeking a Patient Access Specialist in Lake Forest, IL. You will support patient scheduling, verification, and registration using Epic, while ensuring a positive patient experience and strict confidentiality under HIPAA.

The role emphasizes accurate data collection, effective communication, and collaboration with multiple departments to streamline care access and reduce delays. Weekend rotation is possible, with a strong customer service focus.