Patient Access & Scheduling Specialist

Northwesternmedicine; Geneva (IL); On-site; USD 25,000 - 30,000; Full time

Job summary

Northwestern Medicine is seeking a Patient Access Specialist to deliver exceptional patient service, protect confidentiality, and support scheduling and insurance workflows. You will interact with multiple hospital departments, perform eligibility checks, and ensure accurate data entry within Epic.

The role emphasizes teamwork, continuous improvement, and adherence to policy while handling complex patient interactions across NMHC systems.

Qualifications

• Patient-facing customer service
• HIPAA compliance awareness
• Effective communication with patients and staff
• Team collaboration and cross-training

Responsibilities

• Responds to questions and concerns.
• Forwards, directs, and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary.
• Maintains patient confidentiality per HIPAA regulations.
• Provides exceptional customer service to patients which establish a positive first impression of Northwestern Medicine.
• Exceeds all consumer requests and alerts management of issues or concerns that require escalation.
• Interacts with hospital departments and physicians offices to schedule and direct patients through NMHC systems.
• Performs medical necessity checks as necessary for scheduled services and discusses options with patient if appointment fails.
• Completes out-of-pocket estimations as requested by patients.
• Manages work schedule efficiently and completes tasks on time.
• Cross-training between departments will take place to ensure coverage.
• Participates in Quality Assurance reviews to ensure integrity of patient data information.
• Uses department policies to complete assigned tasks and adheres to compliance requirements.

Job description

Northwestern Medicine is seeking a Patient Access Specialist to deliver exceptional patient service, protect confidentiality, and support scheduling and insurance workflows. You will interact with multiple hospital departments, perform eligibility checks, and ensure accurate data entry within Epic.

The role emphasizes teamwork, continuous improvement, and adherence to policy while handling complex patient interactions across NMHC systems.