Patient Access & Scheduling Specialist

Beth Israel Lahey Health, Inc.; Hamilton (MA); On-site; USD 27,552 - 35,817; Full time

Job summary

Beth Israel Lahey Health Hamilton Family Medicine Associates is seeking a Registration & Scheduling Specialist to register patients, collect co-pays, and update required information upon arrival. You will manage appointment statuses, schedule multiple visits, and communicate wait times to patients.

The role requires at least 1 year of high-volume customer service experience, strong communication, and proficient PC skills. AIDET-based patient interactions and MSPQ surveys are part of daily duties.

Qualifications

• High school diploma or equivalent required.
• A minimum of 1 year of experience in a high volume customer service related position.

Responsibilities

• Registers patients and collects co-payments with accuracy.
• Statuses appointments at check-in and ensures proper charge posting.
• Schedules appointments, confirms dates/times, and communicates wait times.
• Answers phones and assists patients using AIDET.
• Maintains professional patient flow and front desk operations.

Skills

Customer service

PC skills

Written and verbal communication

Multitasking

Education

High school diploma or equivalent

Job description

Beth Israel Lahey Health Hamilton Family Medicine Associates is seeking a Registration & Scheduling Specialist to register patients, collect co-pays, and update required information upon arrival. You will manage appointment statuses, schedule multiple visits, and communicate wait times to patients.

The role requires at least 1 year of high-volume customer service experience, strong communication, and proficient PC skills. AIDET-based patient interactions and MSPQ surveys are part of daily duties.