Patient Access & Scheduling Specialist

Geisinger; Wilkes-Barre (Luzerne County); Sur place; USD 21 000 - 30 000; Plein temps

Résumé du poste

Geisinger Wyoming Valley is seeking a front line support specialist to greet patients, register them, and guide them through the check-in and scheduling process in the evenings.

You will verify demographics, explain financial obligations, handle insurance details, and coordinate follow-up appointments, while maintaining HIPAA compliance and accurate medical records.

This role emphasizes customer service, precision in billing, and teamwork in a busy office environment.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year related work experience preferred.
• Healthcare office experience is a plus.
• Familiarity with insurance and billing processes.
• Ability to maintain confidentiality and HIPAA compliance.

Responsabilités

• Check patients in for appointments and verify demographics.
• Monitor patient wait times and assist with kiosk check-in when applicable.
• Determine primary, secondary, and tertiary insurance per encounter and read insurance responses.
• Provide patient with necessary disclosures and obtain required signatures.
• Explain financial obligations and collect fees at the time of service.
• Complete regulatory forms with patient and schedule follow-up appointments as needed.
• Handle multi-channel messages regarding appointments, referrals, prescriptions and complaints.
• Post cash and manage accounts per department guidelines.
• Maintain patient recall and reschedule lists and ensure timely follow-ups.

Connaissances

Communication

Customer Service

HIPAA Compliance

HIS

Multitasking

Teamwork

Organizing

Computer Literacy

Clinic Support

Formation

High School Diploma or GED

Description du poste

Geisinger Wyoming Valley is seeking a front line support specialist to greet patients, register them, and guide them through the check-in and scheduling process in the evenings.

You will verify demographics, explain financial obligations, handle insurance details, and coordinate follow-up appointments, while maintaining HIPAA compliance and accurate medical records.

This role emphasizes customer service, precision in billing, and teamwork in a busy office environment.