Patient Access & Scheduling Specialist

Duly Health and Care; Wheaton, Northern (IL, KY); Hybrid; USD 2,080,000 - 3,127,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Mental health benefit

401(k) matching

Job summary

Duly Health and Care in Wheaton, Illinois is seeking a Patient Service Representative to be the welcoming face of our clinic. You will greet patients, check in, answer phones, schedule appointments, collect co-pays, and maintain accurate records in the EPIC system, delivering courteous and efficient service.

This full-time role emphasizes patient experience, HIPAA compliance, teamwork, and accurate insurance verification, with comprehensive benefits and opportunities for growth within a

Qualifications

• High School diploma or equivalent required.
• Minimum 1 year of experience in a medical office or clinical setting.
• Receptionist/front desk experience preferred.
• Excellent verbal and written communication and customer service skills.

Responsibilities

• Greet patients warmly and check in/out; schedule appointments.
• Answer multi-line phone system, take messages, and route inquiries.
• Collect copays and fees; issue receipts and reconcile daily transactions.
• Update patient demographics in EPIC and verify insurance details.

Skills

Customer service

Healthcare experience

Communication

HIPAA compliance

Education

High School diploma or equivalent

Tools

EPIC EMR

Microsoft Office

Phone system

Job description

Duly Health and Care in Wheaton, Illinois is seeking a Patient Service Representative to be the welcoming face of our clinic. You will greet patients, check in, answer phones, schedule appointments, collect co-pays, and maintain accurate records in the EPIC system, delivering courteous and efficient service.

This full-time role emphasizes patient experience, HIPAA compliance, teamwork, and accurate insurance verification, with comprehensive benefits and opportunities for growth within a