Patient Access & Scheduling Specialist

iHealth; West Saint Paul (MN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) Profit Sharing

Employee Assistance Program

Lifetime Fitness Subsidy

Car Rental discounts

Insurance savings programs

Job summary

iHealth is seeking a Patient Services Representative Float to support patient registration, check-in and clinical tasks across Stillwater and OSI clinics.

This full-time role schedules Monday–Friday 6:45 AM–5:00 PM and requires excellent customer service, basic medical office experience, and proficiency with Word, Outlook and Excel. You will greet patients, verify information, schedule, prepare charts, and coordinate with staff to ensure smooth daily operations.

Qualifications

• High School diploma or GED required.
• Proficient in Microsoft Word, Outlook and Excel.
• Customer Service experience required.
• Administrative or medical office experience preferred.

Responsibilities

• Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID.
• Verify and document insurance information as defined by current business practices.
• Accurate and timely scheduling of new and existing patients in the current practice management system.
• Communicate all pertinent information to patients, including appointment information, directions, check-in times, referral information and copayments.
• Chart preparation and management.
• Maintain a working knowledge of health care plan requirements and health plan networks.
• Maintain timely communication with patients, families, and staff.
• Rotation of Switchboard Operator duties: answering, handling and transferring calls, coordinating interpreters and patient referrals.
• Perform other duties such as cleaning, laundry, rooming patients, prepping patients for appointments, etc.

Skills

Customer Service

Medical Office experience

Education

High School diploma or GED

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

iHealth is seeking a Patient Services Representative Float to support patient registration, check-in and clinical tasks across Stillwater and OSI clinics.

This full-time role schedules Monday–Friday 6:45 AM–5:00 PM and requires excellent customer service, basic medical office experience, and proficiency with Word, Outlook and Excel. You will greet patients, verify information, schedule, prepare charts, and coordinate with staff to ensure smooth daily operations.