Patient Services Specialist - Front Desk & Clinic Support

iHealth; Oakdale (MN); On-site; USD 21,000 - 30,000; Full time

Job summary

iHealth is seeking a Patient Services Representative Float to support patient registration, check-in, and clinical tasks at our Stillwater and OSI clinics. This full-time role runs Monday–Friday, 6:45 AM–5:00 PM.

Responsibilities include greeting patients, collecting payments and insurance info, scheduling in the practice management system, and coordinating referrals and communications. Candidates should have a high school diploma, proficient MS Office skills, and prior customer service or

Qualifications

• High School diploma/GED or equivalent.
• Proficient in Microsoft Word, Outlook, and Excel.
• Customer Service experience required.
• Administrative or Medical Office experience preferred.

Responsibilities

• Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID.
• Verify and document insurance information as defined by current business practices.
• Accurate and timely scheduling of new and existing patients in the current practice management system.
• Communicate all pertinent information to patients, including: appointment information, directions, check-in times, referral information and copayments.
• Chart preparation and management.
• Maintain a working knowledge of health care plan requirements and health plan networks.
• Maintain timely communication with patients, families, and staff.
• Rotation of Switchboard Operator duties which include: accepting, handling and transferring calls, coordination of interpreters for clinic appointments, and coordination of patient referrals.
• Any and all other duties as assigned such as cleaning, laundry, rooming patients, prepping patients for appointments, etc.

Skills

Customer Service

Education

High School diploma/GED or equivalent

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

iHealth is seeking a Patient Services Representative Float to support patient registration, check-in, and clinical tasks at our Stillwater and OSI clinics. This full-time role runs Monday–Friday, 6:45 AM–5:00 PM.

Responsibilities include greeting patients, collecting payments and insurance info, scheduling in the practice management system, and coordinating referrals and communications. Candidates should have a high school diploma, proficient MS Office skills, and prior customer service or