Therapy Front Desk & Patient Services Specialist

iHealth; Hugo (MN); On-site; USD 38,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental & Vision plans

Tuition Reimbursement

401(k) Profit Sharing

Employee Assistance Program

Lifetime Fitness Subsidy

Car Rental discounts

Home, Auto, & Pet insurance savings

Job summary

iHealth’s OSI brand seeks a Patient Services Representative Float responsible for patient registration and check-in as well as clinical support duties. This is a full-time role based out of Stillwater and other OSI clinics.

The position supports greeting patients, collecting insurance information, scheduling in the practice management system, and handling referrals while maintaining charts and care coordination. You must maintain HIPAA compliance and provide excellent customer service.

Qualifications

• High School diploma or GED required.
• Proficient in Microsoft Word, Outlook and Excel.
• Customer Service experience required.
• Administrative or Medical Office experience preferred.

Responsibilities

• Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID.
• Verify and document insurance information as defined by current business practices.
• Accurate and timely scheduling of new and existing patients in the current practice management system.
• Communicate all pertinent information to patients, including: appointment information, directions, check-in times, referral information and copayments.
• Chart preparation and management.
• Maintain a working knowledge of health care plan requirements and health plan networks.
• Maintenance of timely communication with patients, families, and staff.
• Rotation of switchboard duties including calls, interpreter coordination, and referrals.
• Other duties as assigned (e.g., cleaning, laundry, rooming patients).

Skills

Customer Service

Attention to detail

Education

High School diploma/GED

Tools

Microsoft Word

Outlook

Excel

Job description

iHealth’s OSI brand seeks a Patient Services Representative Float responsible for patient registration and check-in as well as clinical support duties. This is a full-time role based out of Stillwater and other OSI clinics.

The position supports greeting patients, collecting insurance information, scheduling in the practice management system, and handling referrals while maintaining charts and care coordination. You must maintain HIPAA compliance and provide excellent customer service.