Patient Access & Front Desk Specialist

iHealth; White Bear Lake (MN); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental & Vision plans

Tuition Reimbursement

401(k) Profit Sharing

Employee Assistance Program

Lifetime Fitness Subsidy

Car Rental discounts

Home, Auto, & Pet insurance savings

Job summary

i-Health is seeking a Patient Services Representative Float to support patient registration, check-in, insurance verification, and scheduling at our Stillwater location and other OSI clinics. This full-time role requires strong customer service and clinic administration skills, with duties including switchboard rotation and care coordination.

Qualifications include a High School diploma, proficiency in Word/Outlook/Excel, and prior administrative or medical office experience.

Qualifications

• High School diploma or GED or equivalent.
• Customer Service experience required.
• Administrative or Medical Office experience preferred.

Responsibilities

• Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID.
• Verify and document insurance information as defined by current business practices.
• Accurate and timely scheduling of new and existing patients in the current practice management system.
• Communicate all pertinent information to patients, including appointment times, directions, and copayments.
• Chart preparation and management.
• Maintain knowledge of health care plan requirements and networks.
• Coordinate switchboard duties and interpreters as needed.
• Perform other duties such as cleaning, laundry, rooming patients, and preparation for appointments.

Skills

Customer service

Administrative experience

Communication

Education

High School diploma/GED

Tools

Microsoft Word

Outlook

Excel

Job description

i-Health is seeking a Patient Services Representative Float to support patient registration, check-in, insurance verification, and scheduling at our Stillwater location and other OSI clinics. This full-time role requires strong customer service and clinic administration skills, with duties including switchboard rotation and care coordination.

Qualifications include a High School diploma, proficiency in Word/Outlook/Excel, and prior administrative or medical office experience.