Patient Access & Scheduling Specialist

MedStar Health’s Washington Hospital Center; Washington (District of Columbia); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health’s Washington Hospital Center is seeking a patient access associate for Georgetown University Hospital's Ambulatory-Oncology Clinic. This role handles check-in/out, insurance verification, and scheduling while ensuring accurate data entry in electronic systems.

The position requires strong customer service, attention to detail, and ability to manage payments and daily reconciliations. Shift entails 8:30am-5:00pm with a flexible start time to accommodate scheduling changes.

Qualifications

• Excellent interpersonal and customer service skills.
• Knowledge of medical terminology.
• Strong telephone etiquette and communication.
• Ability to work in a high-pressure environment.

Responsibilities

• Greet and assist patients with check-in/check-out and paperwork.
• Verify demographics and insurance, update scheduling and billing systems.
• Handle cash, checks, and card payments; balance at day’s end.

Skills

Interpersonal skills

Customer service

Telephone etiquette

Medical terminology

Education

High School Diploma or GED

Associate degree preferred

Job description

MedStar Health’s Washington Hospital Center is seeking a patient access associate for Georgetown University Hospital's Ambulatory-Oncology Clinic. This role handles check-in/out, insurance verification, and scheduling while ensuring accurate data entry in electronic systems.

The position requires strong customer service, attention to detail, and ability to manage payments and daily reconciliations. Shift entails 8:30am-5:00pm with a flexible start time to accommodate scheduling changes.