Ambulatory Patient Access Specialist

MedStar Health; Washington (District of Columbia); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health at Georgetown University Hospital in Washington, DC is seeking a Front Desk/Registration Clerk for the Ambulatory-Oncology Clinic. The role handles patient access, accurate registration, scheduling, insurance verification and TOS payment processing, with a 8:30am-5:00pm schedule and shifts needing availability 7:00am-5:30pm for changes.

The position emphasizes patient service, data accuracy, and balancing daily payments while upholding privacy and compliance standards.

Qualifications

• High school diploma or GED required; associate degree preferred.
• 1–2 years in customer service and medical/clinical office settings.
• Experience with scheduling and registration systems is preferred.
• Familiarity with IDX / GE Centricity and EHR systems is desirable.

Responsibilities

• Greet and check-in/check-out patients, verify identity and collect documents.
• Register patients accurately in scheduling and billing systems.
• Schedule appointments, verify insurance, and discuss financial responsibilities.
• Post payments, balance transactions, and ensure daily end-of-day processes.
• Maintain patient records compliant with HIPAA and JC standards.

Skills

Customer service

Communication

Interpersonal skills

Organization

Education

High School Diploma or GED

Associate's degree preferred

Tools

IDX / GE Centricity

EHR systems

Job description

MedStar Health at Georgetown University Hospital in Washington, DC is seeking a Front Desk/Registration Clerk for the Ambulatory-Oncology Clinic. The role handles patient access, accurate registration, scheduling, insurance verification and TOS payment processing, with a 8:30am-5:00pm schedule and shifts needing availability 7:00am-5:30pm for changes.

The position emphasizes patient service, data accuracy, and balancing daily payments while upholding privacy and compliance standards.