Patient Access & Scheduling Specialist

Mercy; Oklahoma City, Northern (OK, KY); Hybrid; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Tuition support

Retirement plan matching

Job summary

Mercy is hiring a front office professional to greet patients and visitors, schedule appointments, and manage patient information. You will handle calls, assist with insurance questions, and support physician scheduling while maintaining accurate data entry and patient accounts.

The role requires basic computer skills, medical terminology knowledge, and a friendly, professional demeanor to support a compassionate patient experience.

Qualifications

• Education: Medical office training beneficial.
• Knowledge of business office procedures, medical terminology and insurance procedures beneficial.
• Must have computer knowledge, typing skills and knowledge of basic math.

Responsibilities

• Greets, instructs, directs and schedules patients and visitors.
• Answers incoming calls, sets appointments for patients, dispatches messages and/or calls for all employees.
• Monitors and revises physician schedules as appropriate.
• Answers questions on insurance claims and patient referrals.
• Establishes payment plans and collection of payments.

Skills

Multi-line phone

Data entry

Customer service

Medical office software

Education

Medical office training

Job description

Mercy is hiring a front office professional to greet patients and visitors, schedule appointments, and manage patient information. You will handle calls, assist with insurance questions, and support physician scheduling while maintaining accurate data entry and patient accounts.

The role requires basic computer skills, medical terminology knowledge, and a friendly, professional demeanor to support a compassionate patient experience.