Pre-Service Access Specialist

Personalized Health Partners; United States; Remoto; USD 32.000 - 52.000; Tempo pieno

Descrizione del lavoro

Personalized Health Partners in the United States is seeking a Pre-Service Access Specialist to coordinate scheduling, medical records, billing, and related tasks that ensure a successful patient visit.

The role is 100% virtual with a daytime schedule, Monday–Friday. You will handle registrations, insurance verification, and customer inquiries while maintaining accuracy and professionalism in a fast-paced environment.

Competenze

• Education: High School Diploma or GED required; Associate's Degree preferred.
• Minimum one year of experience in registration/scheduling or customer service.

Mansioni

• Call and schedule patients; pre-register and intake from facilities.
• Create Medical Record numbers and register information.
• Collect demographic and billing information courteously.
• Identify issues affecting workflow and report to management.
• Answer questions about appointments, directions, and hospital services.
• Ensure accuracy of documentation.
• Stay current on scheduling protocols and daily updates.
• Train and coach new staff as assigned.
• Verify insurance eligibility and prior authorizations as needed.
• Assist with follow-up metrics and barrier identification.
• Other duties as assigned.

Conoscenze

MS Office

EMR scheduling

Communication

Attention to detail

Teamwork

Independent work

Multitasking

Formazione

High School Diploma or GED

Associate's Degree preferred

Descrizione del lavoro

Personalized Health Partners, the Medical Practice associated with the CommuniCare Family of Healthcare Companies, is currently recruiting a Pre-Service Access Specialist to coordinate scheduling, medical records, billing, and other details that contribute to a successful patient visit.

QUALIFICATIONS

Education: High School Diploma or GED required. Associate's Degree preferred or equivalent combination of education and experience.

Years of Experience: One-year experience in registration and scheduling, or other customer service required.

Schedule: Monday through Friday, Daytime

We are looking for hire a team of remote Pre-Service Access Specialists, and staggered schedules.

Options are 6am-3pm, 7am-4pm, 8am - 5pm, etc. Role is 100% virtual. Company laptop will be issued.

Required Skills & Proficiency:

• Knowledge of basic computer applications such as Microsoft Office. Familiarity with accessing web applications and EMR scheduling workflows.
• Excellent communication skills and the ability to deal with customers or families of customers who are often adversarial.
• Ability to track details meticulously without becoming overwhelmed by them; precision and accuracy; ability to spot minor imperfections or errors and take action to correct them.
• Attention to detail, teamwork skills, and the ability to prioritize and meet deadlines.
• Ability to work both independently and as a team.
• Ability to function in a fast-paced work environment with multiple responsibilities.

JOB RESPONSIBILITIES

• Call, schedule, pre-register patient accounts via internal appointment scheduling processes and intake from facilities, as well as incoming line for outpatient clinic.
• Create Medical Record numbers and enter registration information following established guidelines.
• Collect demographic and billing information in a courteous and professional manner.
• Identify, document, and provide feedback to management on issues that impact departmental workflow.
• Answer customer's questions regarding preparations for appointments, directions to clinics, and general hospital questions.
• Ensure accuracy and appropriate documentation in place.
• Quality Improvement by remaining current on scheduling center protocols including daily updates.
• Train and serve as a coach to new staff, as assigned.
• Perform insurance eligibility verifications, identifying appropriate coverage, gaps in coverage, and prior authorizations as needed.
• Assist in any addition follow up or tracking metrics as requested.
• Assist in barrier identification and workflow optimizations.
• Other duties as assigned

About Us

A family-owned company, we have grown to become one of the nation’s largest providers of post-acute care, which includes skilled nursing rehabilitation centers, long-term care centers, assisted living communities, independent rehabilitation centers, and long-term acute care hospitals (LTACH). Since 1984, we have provided superior, comprehensive management services for the development and management of adult living communities. We have a single job description at CommuniCare, "to reach out with our hearts and touch the hearts of others." Through this effort we create "Caring Communities" where staff, residents, clients and family members care for and about one another.