Pre-Service Access Specialist

Communicare-Health-Service; Blue Ash (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

CommuniCare Health is seeking a Pre-Service Access Specialist to coordinate scheduling, medical records, billing, and related tasks that ensure successful patient visits at our Blue Ash location.

The role requires a high school diploma (associates preferred), one year of registration/scheduling or customer service experience, and strong communication skills. Proficiency with Microsoft Office and EMR scheduling workflows is expected.

Qualifications

• High School Diploma or GED required; associates degree preferred.
• 1 year of registration and scheduling or other customer service experience.
• Proficiency in basic computer applications (Microsoft Office).
• Experience with EMR scheduling workflows.
• Excellent communication and customer service skills.
• Attention to detail and ability to manage multiple tasks.
• Ability to work independently and in a team.
• Ability to work in a fast-paced environment with multiple responsibilities.

Responsibilities

• Call, schedule, pre-register patient accounts via internal appointment scheduling processes and intake from facilities, as well as incoming line for outpatient clinic.
• Create Medical Record numbers and enter registration information following established guidelines.
• Collect demographic and billing information in a courteous and professional manner.
• Identify, document, and provide feedback to management on issues that impact departmental workflow.
• Answer customer's questions regarding preparations for appointments, directions to clinics, and general hospital questions.
• Ensure accuracy and appropriate documentation in place.
• Quality Improvement by remaining current on scheduling center protocols including daily updates.
• Train and serve as a coach to new staff, as assigned.
• Perform insurance eligibility verifications, identifying appropriate coverage, gaps in coverage, and prior authorizations as needed.
• Assist in any addition follow up or tracking metrics as requested.
• Assist in barrier identification and workflow optimizations.
• Other duties as assigned.

Skills

Microsoft Office

EMR Scheduling

Customer Service

Attention to Detail

Teamwork

Education

High School Diploma or GED

Associate Degree preferred

Tools

EMR Scheduling Systems

Web-based Scheduling Tools

Job description

Job Address:10123 Alliance Road, Suite 320 Blue Ash, OH 45242Personalized Health Partners, the Medical Practice associated with the CommuniCare Family of Healthcare Companies, is currently recruiting a Pre-Service Access Specialist to coordinate scheduling, medical records, billing, and other details that contribute to a successful patient visit.QUALIFICATIONSEducation: High School Diploma or GED required. Associates Degree preferred or equivalent combination of education and experience.Years of Experience: One-year experience in registration and scheduling, or other customer service required.Required Skills & Proficiency:Knowledge of basic computer applications such as Microsoft Office. Familiarity with accessing web applications and EMR scheduling workflows.Excellent communication skills and the ability to deal with customers or families of customers who are often adversarial.Ability to track details meticulously without becoming overwhelmed by them; precision and accuracy; ability to spot minor imperfections or errors and take action to correct them.Attention to detail, teamwork skills, and the ability to prioritize and meet deadlines.Ability to work both independently and as a team.Ability to function in a fast-paced work environment with multiple responsibilities.JOB RESPONSIBILITIESCall, schedule, pre-register patient accounts via internal appointment scheduling processes and intake from facilities, as well as incoming line for outpatient clinic.Create Medical Record numbers and enter registration information following established guidelines.Collect demographic and billing information in a courteous and professional manner.Identify, document, and provide feedback to management on issues that impact departmental workflow.Answer customer's questions regarding preparations for appointments, directions to clinics, and general hospital questions.Ensure accuracy and appropriate documentation in place.Quality Improvement by remaining current on scheduling center protocols including daily updates.Train and serve as a coach to new staff, as assigned.Perform insurance eligibility verifications, identifying appropriate coverage, gaps in coverage, and prior authorizations as needed.Assist in any addition follow up or tracking metrics as requested.Assist in barrier identification and workflow optimizations.Other duties as assignedAbout UsA family-owned company, we have grown to become one of the nation’s largest providers of post-acute care, which includes skilled nursing rehabilitation centers, long-term care centers, assisted living communities, independent rehabilitation centers, and long-term acute care hospitals (LTACH). Since 1984, we have provided superior, comprehensive management services for the development and management of adult living communities. We have a single job description at CommuniCare, \"to reach out with our hearts and touch the hearts of others.\" Through this effort we create \"Caring Communities\" where staff, residents, clients and family members care for and about one another.