Patient Access & Scheduling Specialist

Allina Health; United States; On-site; USD 63,153,000 - 85,991,000; Full time

Job summary

Allina Health in Edina, MN is seeking a Clinic Office Specialist to provide scheduling support and coordinate patient appointments, in person or by phone. You will act as a liaison for patients, families, providers and staff on billing and service questions.

The role emphasizes accuracy in appointment coordination, handling billing inquiries, and ensuring timely communication. A friendly, organized candidate with basic medical terminology knowledge will thrive in this 8-hour day shift.

Qualifications

• Must be 18 years of age with education and/or experience to meet required competencies as listed in the job description.
• 0 to 2 years of experience in a Clinic Office Specialist role
• 2 to 5 years of experience as a medical receptionist or customer service position
• 2 to 5 years of basic medical terminology experience

Responsibilities

• Provides scheduling support and coordination of appointments.
• Coordinates other services needed, medical records and other pertinent information including patient education materials.
• Functions as an in-clinic resource for patients, families, providers and staff related to billing and service questions.
• Facilitates requests for billing related items such as price estimates or itemized statements.
• Processes all incoming calls and correspondence regarding billing issues and service questions.
• Provides first resolution regarding patient complaints.
• May complete prior authorization, referrals, complex specialty scheduling and manage work queues.
• Other duties as assigned.

Skills

Communication skills

Customer service

Scheduling

Medical terminology

Education

High school diploma or GED

Associate’s or Vocational degree

Medical Reception or equivalent program

Tools

EMR system

Job description

Allina Health in Edina, MN is seeking a Clinic Office Specialist to provide scheduling support and coordinate patient appointments, in person or by phone. You will act as a liaison for patients, families, providers and staff on billing and service questions.

The role emphasizes accuracy in appointment coordination, handling billing inquiries, and ensuring timely communication. A friendly, organized candidate with basic medical terminology knowledge will thrive in this 8-hour day shift.