Patient Access & Scheduling Specialist

Allina Health; Coon Rapids (MN); On-site; USD 46,000 - 62,000; Full time

Benefits offered by this job

Medical/Dental

PTO/Time Away

Retirement Savings Plans

Life Insurance

Short-term/Long-term Disability

Tuition Reimbursement

Job summary

Allina Health is a not-for-profit health system serving Minnesota and western Wisconsin. We are hiring multiple full-time Customer Experience Center schedulers who will provide scheduling, phone support, and patient access services to ensure seamless care access.

The role emphasizes excellent customer service, data accuracy, and use of Epic and other digital tools. Shifts include day and evening hours with occasional weekend rotation in a 40-hour workweek.

Qualifications

• Experience in customer service or health care setting.
• Able to handle scheduling and phone inquiries with a focus on accuracy.

Responsibilities

• Provide patient access to systemwide services and scheduling.
• Assist patients, clinicians, and public with health care access and navigation.
• Utilize electronic medical record systems for scheduling and registration.
• Support discharge or specialty scheduling and manage work queues as needed.

Skills

Customer service

Phone support

Scheduling

Data entry

Epic experience

Education

High School diploma or GED

Associates degree (preferred)

Tools

Epic

Job description

Allina Health is a not-for-profit health system serving Minnesota and western Wisconsin. We are hiring multiple full-time Customer Experience Center schedulers who will provide scheduling, phone support, and patient access services to ensure seamless care access.

The role emphasizes excellent customer service, data accuracy, and use of Epic and other digital tools. Shifts include day and evening hours with occasional weekend rotation in a 40-hour workweek.