Patient Access & Scheduling Specialist

Allina Health; Faribault (MN); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical/Dental

PTO/Time Away

Retirement Savings Plans

Life Insurance

Disability Insurance

Tuition Reimbursement

Job summary

Allina Health is seeking a Clinic Office Specialist in Faribault, MN to provide scheduling support and coordinate patient appointments. This role serves as a liaison for patients, families, providers, and staff regarding billing and service questions.

The position is 0.9 FTE (72 hours per two-week pay period) with an 8-hour day/evening shift and occasional weekend rotation. Responsibilities include handling billing inquiries, processing requests, and updating patient demographics and insurance

Qualifications

• Must be 18+ with education/experience to meet required competencies.
• 0–2 years in a Clinic Office Specialist role.
• 2–5 years in medical receptionist or customer service.
• 2–5 years of basic medical terminology experience.

Responsibilities

• Provide scheduling support and coordinate patient appointments.
• Serve as liaison for billing and service questions for patients, families, providers and staff.
• Process billing requests, price estimates, and update patient demographics/insurance information.
• Respond to patient complaints and route issues to appropriate departments.
• May complete prior authorizations, referrals and manage work queues.

Skills

Customer service

Communication

Medical terminology

EMR software

Education

High school diploma

Associate degree or vocational training

Tools

Electronic Medical Records (EMR)

Job description

Allina Health is seeking a Clinic Office Specialist in Faribault, MN to provide scheduling support and coordinate patient appointments. This role serves as a liaison for patients, families, providers, and staff regarding billing and service questions.

The position is 0.9 FTE (72 hours per two-week pay period) with an 8-hour day/evening shift and occasional weekend rotation. Responsibilities include handling billing inquiries, processing requests, and updating patient demographics and insurance