Care Access Scheduler (Day/Evening Shifts)

Allina Health; Coon Rapids (MN); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical/Dental

PTO/Time Away

Retirement Plans

Life Insurance

Disability

Voluntary Benefits

Tuition Reimbursement

Student Loan Support

PSLF Information

Job summary

Allina Health is seeking a Patient Access Scheduler within our Customer Experience Center in Minnesota. The role emphasizes delivering exceptional customer service while performing basic and advanced scheduling and phone support to connect patients with systemwide services.

Responsibilities include assisting patients, clinical staff and the public with access to care, managing referrals, registrations, and discharge/specialty scheduling as needed.

Qualifications

• Must be 16 years of age with education and/or experience to meet required principle competencies as listed on the job description.
• Experience within the Allina Health Customer Experience Center, appointment scheduling, and/or health care setting.

Responsibilities

• Provides patient access to systemwide services.
• Identifies need of customer by using active listening skills.
• Assists patient, clinical professionals and the general public with access to healthcare services.
• Performs basic and advanced scheduling and phone support with an emphasis on customer service to enhance the customer experience.
• May assist in discharge scheduling, specialty scheduling, managing work queues (referral, patient, insurance, orders), patient account support and precepting of co-workers.
• May assist customers with systemwide navigation.
• May provide systemwide paging services.
• Ensures data collection entries are accurate and complete.
• System-wide registration processes are consistently followed to ensure accuracy.

Skills

Active listening

Customer service

Education

High School/GED/Vocational/Associates

Job description

Allina Health is seeking a Patient Access Scheduler within our Customer Experience Center in Minnesota. The role emphasizes delivering exceptional customer service while performing basic and advanced scheduling and phone support to connect patients with systemwide services.

Responsibilities include assisting patients, clinical staff and the public with access to care, managing referrals, registrations, and discharge/specialty scheduling as needed.