Patient Access & Scheduling Specialist

Beth Israel Lahey Health; United States; On-site; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Lahey Health is hiring for a patient access scheduler to direct patient access by answering, screening and processing a high volume of calls and emails in a dedicated call center/workgroup.

The role schedules appointments, verifies demographics, obtains referrals, and communicates visit preparations. Strong typing, call center experience, and medical terminology knowledge are preferred.

Qualifications

• High School diploma or GED required.
• Associate degree preferred.
• 1-3 years related work experience required.
• Experience with computer systems and MS Office applications.
• Knowledge of medical terminology preferred.
• Bilingual written and verbal communication skills preferred.

Responsibilities

• Answers, screens and processes a high volume of calls professionally.
• Uses scripts and triage guidelines to determine appointment type and urgency.
• Schedules visits using centralized systems and updates patient demographics.
• Obtains referrals and documents payer information, including workers’ compensation.
• Informs patients about visit preparation and required documents.
• Coordinates data for scheduling office visits, tests and procedures.
• Triages urgent information and responds to provider emails promptly.
• Resolves scheduling problems with staff and management as needed.

Skills

Call center experience

Typing 40+ wpm

Medical terminology

Bilingual communication

Customer service

English proficiency

Education

High School diploma or GED

Associate’s degree preferred

Tools

Web-based scheduling systems

Microsoft Office (Outlook, Word, Excel, PowerPoint, Access)

Electronic health records

Job description

Beth Israel Lahey Health is hiring for a patient access scheduler to direct patient access by answering, screening and processing a high volume of calls and emails in a dedicated call center/workgroup.

The role schedules appointments, verifies demographics, obtains referrals, and communicates visit preparations. Strong typing, call center experience, and medical terminology knowledge are preferred.