Frontline Patient Access & Scheduling Specialist

Beth Israel Lahey Health; South Hamilton (MA); On-site; USD 27,552 - 37,195; Full time

Job summary

Beth Israel Lahey Health is seeking a Patient Access Clerk to support registration, scheduling, and billing information for outpatients. Under supervision, you will verify patient information, collect co-pays, and ensure accurate data entry while maintaining service excellence.

You will greet patients, answer phones, manage appointment queues, and coordinate with the Access Center to align schedules. The role requires 1 year of high-volume customer service and a high school diploma.

Qualifications

• 1 year of experience in a high-volume customer service related position.
• High school diploma or equivalent required.
• Strong customer service skills and effective written and verbal communication; ability to multi-task.

Responsibilities

• Register all new and established outpatients upon arrival; collect co-payments and update information.
• Data-enter information accurately.
• Status appointments at check-in and ensure end-of-day statusing for proper charges.
• Schedule multiple appointments in proper sequence and times.
• Answer phones professionally and maintain patient relations with AIDET principles.

Skills

Customer service

PC skills

Written communication

Verbal communication

Multi-tasking

Education

High school diploma or equivalent

Job description

Beth Israel Lahey Health is seeking a Patient Access Clerk to support registration, scheduling, and billing information for outpatients. Under supervision, you will verify patient information, collect co-pays, and ensure accurate data entry while maintaining service excellence.

You will greet patients, answer phones, manage appointment queues, and coordinate with the Access Center to align schedules. The role requires 1 year of high-volume customer service and a high school diploma.