Patient Access & Scheduling Specialist

Beth Israel Lahey Health; Boston (MA); On-site; USD 59,237,000 - 79,212,000; Full time

Job summary

Beth Israel Lahey Health in Boston is seeking a patient access representative to manage high-volume calls and scheduling. You will answer, screen, and process calls, verify demographics, and coordinate appointments.

You will use scheduling software, obtain referrals, handle payer information, and respond to messages with professional courtesy. Prior call center experience and basic medical terminology are preferred.

Qualifications

• High School diploma or GED; Associate degree preferred.
• 1-3 years related work experience.
• Experience with computer systems and MS Office.

Responsibilities

• Answers and processes a high volume of calls professionally using scripts to triage and determine appointment type and urgency.
• Schedules appointments via centralized system and updates patient demographics.
• Obtains referrals and documents payer information for visits.
• Informs patients about preparation for visits and required documents.
• Triages urgent messages and responds to provider requests promptly.

Skills

Typing 40 wpm

Call center experience

Medical terminology

Bilingual

Education

High School diploma

Associate degree preferred

Job description

Beth Israel Lahey Health in Boston is seeking a patient access representative to manage high-volume calls and scheduling. You will answer, screen, and process calls, verify demographics, and coordinate appointments.

You will use scheduling software, obtain referrals, handle payer information, and respond to messages with professional courtesy. Prior call center experience and basic medical terminology are preferred.