Patient Access & Scheduling Specialist II

Beth Israel Lahey Health; Plymouth (MA); On-site; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Medical Administrative Assistant to support practice operations and ensure high-quality patient service. You will greet patients, collect demographic data, verify referrals, and manage scheduling with attention to accuracy and privacy.

Responsibilities include check-in, co-pay collection, and assisting with billing and records. This role requires teamwork, strong communication, and the ability to manage multiple tasks in a dynamic healthcare environment.

Qualifications

• High School diploma or GED required.
• 1-3 years related work experience required.
• Experience with computer systems required, including web based applications and some Microsoft Office applications.

Responsibilities

• Greets patients and visitors with courtesy, service, respect and privacy.
• Performs check in, registration, scheduling, demographic and fiscal data entry.
• Collects co-payments per standards for co-payment processing.
• Schedules, reschedules and cancels appointments to accommodate patient and provider needs.
• Obtains and enters referrals.
• Monitors and supports patients and visitors entering and leaving the practice; facilitates flow and resolves issues.

Skills

Customer service

Written communications

Oral communications

Team work

Problem solving

Education

High School diploma or GED

Medical Admin Assistant Cert

Tools

Microsoft Office

Outlook

Word

Excel

PowerPoint

Access

Job description

Beth Israel Lahey Health is seeking a Medical Administrative Assistant to support practice operations and ensure high-quality patient service. You will greet patients, collect demographic data, verify referrals, and manage scheduling with attention to accuracy and privacy.

Responsibilities include check-in, co-pay collection, and assisting with billing and records. This role requires teamwork, strong communication, and the ability to manage multiple tasks in a dynamic healthcare environment.