Patient Access & Scheduling Specialist

The University of Kansas Hospital; United States; On-site; USD 30,000 - 45,000; Full time

Job summary

The University of Kansas Hospital is looking for a Patient Service Representative to enhance the patient experience at the Medical Pavilion. You'll manage front desk duties, including greeting patients, scheduling appointments, and processing payments.

Candidates should have a High School diploma, 1+ years of customer service or healthcare experience, and strong customer service skills. This full-time position operates during the day and emphasizes patient care and teamwork.

Qualifications

• 1 or more years customer service or health care experience.
• Ability to maintain patient confidentiality.
• Documented proof of language proficiency if bilingual.

Responsibilities

• Perform front desk operations, including greeting and checking in patients.
• Schedule appointments, ensuring efficient patient itineraries.
• Collect co-pays and manage patient registration tasks.

Skills

Customer service skills

Problem resolution

Basic computer skills

Education

High School Graduate or GED

College coursework towards an Associate’s or Bachelor’s Degree

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft Teams

Job description

The University of Kansas Hospital is looking for a Patient Service Representative to enhance the patient experience at the Medical Pavilion. You'll manage front desk duties, including greeting patients, scheduling appointments, and processing payments.

Candidates should have a High School diploma, 1+ years of customer service or healthcare experience, and strong customer service skills. This full-time position operates during the day and emphasizes patient care and teamwork.