Patient Scheduling & Care Coordination Specialist

The University of Kansas Health System; United States; On-site; USD 35,000 - 50,000; Full time

Job summary

The University of Kansas Health System is seeking a full-time Patient Scheduling Representative for the Westwood Medical Pavilion. This role is crucial in creating a seamless patient experience by scheduling appointments across multiple departments, managing inquiries, and supporting staff orientation.

Candidates should have at least a high school diploma, healthcare experience, and capability with EPIC EMR scheduling. Attention to detail and strong customer service skills are essential.

Qualifications

• 1 or more years of work experience in healthcare or customer service.
• Knowledge of EPIC EMR scheduling or other scheduling systems.
• Bilingual proficiency preferred.

Responsibilities

• Coordinate and schedule patient appointments across departments.
• Respond to high volume calls and electronic communication.
• Register patients and verify insurance information.
• Educate patients on medical records submission for appointments.

Skills

Customer service skills

Ability to use EPIC EMR scheduling

Basic computer skills

Bilingual proficiency

Education

High School Graduate or GED

College coursework toward Associate’s or Bachelor’s Degree

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft Teams

EPIC EMR

Job description

The University of Kansas Health System is seeking a full-time Patient Scheduling Representative for the Westwood Medical Pavilion. This role is crucial in creating a seamless patient experience by scheduling appointments across multiple departments, managing inquiries, and supporting staff orientation.

Candidates should have at least a high school diploma, healthcare experience, and capability with EPIC EMR scheduling. Attention to detail and strong customer service skills are essential.