Patient Access & Scheduling Specialist

UMass Memorial Health; United States; Hybrid; USD 29,000 - 40,000; Full time

Benefits offered by this job

Signing bonus

Job summary

UMass Memorial Health is hiring a Patient Access Scheduling Agent to serve as the front door for patients seeking access to care. You will provide exceptional service while coordinating scheduling with multiple clinics, ensuring the right provider at the right time.

The role requires strong English communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• High school diploma required.
• Associate’s degree in business or healthcare field preferred.
• English speaking, reading and writing skills required.
• Strong intrapersonal and communication skills.
• Prior scheduling or healthcare experience preferred.
• Bilingual skills preferred.

Responsibilities

• Handle incoming calls from patients to schedule appointments across multiple clinics.
• Make outbound calls to schedule appointments with specialists and subspecialists.
• Collect patient demographics and insurance information and secure payments or liabilities as appropriate.
• Secure medical records from outside organizations as needed for care.
• Schedule in-office procedures and coordinate room availability.

Skills

English proficiency

Communication skills

Interpersonal skills

Education

High school diploma

Associate’s degree in business or healthcare

Job description

UMass Memorial Health is hiring a Patient Access Scheduling Agent to serve as the front door for patients seeking access to care. You will provide exceptional service while coordinating scheduling with multiple clinics, ensuring the right provider at the right time.

The role requires strong English communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.