Patient Access & Scheduling Specialist

10000 Sanford; United States; On-site; USD 22,000 - 32,000; Full time

Job summary

Sanford Health is hiring a Patient Access Representative in the United States. You will be the first point of contact, delivering exceptional customer service by greeting patients, guiding them through registration, and ensuring accurate demographics and financial discussions.

Responsibilities include scheduling, coordinating referrals, processing payments, handling a multi-line phone system, and supporting various departments to create a positive patient experience across clinic and phone

Qualifications

• High school diploma or equivalent preferred.
• Post-secondary education helpful.
• One year of work experience, preferably in a medical office setting.
• Medical terminology helpful; customer service skills essential.
• Six months' customer service experience desired.

Responsibilities

• Greet and register patients; verify demographics and collect signatures.
• Schedule appointments and coordinate provider availability.
• Process payments and financial arrangements.
• Handle multi-line phone and front-desk duties.
• Assist with documents, referrals, and insurance calls.

Skills

Customer service

Medical terminology

Phone etiquette

Education

High school diploma

Post-secondary education helpful

Job description

Sanford Health is hiring a Patient Access Representative in the United States. You will be the first point of contact, delivering exceptional customer service by greeting patients, guiding them through registration, and ensuring accurate demographics and financial discussions.

Responsibilities include scheduling, coordinating referrals, processing payments, handling a multi-line phone system, and supporting various departments to create a positive patient experience across clinic and phone