Patient Access & Scheduling Specialist

10000 Sanford; Rapid City (SD); On-site; USD 22,000 - 32,000; Full time

Job summary

Sanford Health is seeking a Patient Access Representative to be the first point of contact for patients, providing friendly and efficient service in person or by phone. You will assist with registration, scheduling, and financial arrangements while ensuring policy compliance and a welcoming environment.

Primary responsibilities include greeting patients, collecting demographics and payments, coordinating referrals, and supporting telemedicine and recall activities.

Qualifications

• High school diploma or equivalent preferred.
• Post-secondary education helpful.
• One year of work experience, preferably in a medical office setting.
• Medical terminology helpful; customer service skills essential.

Responsibilities

• Greet patients & verify demographics.
• Create, scan & route documents or forms; obtain signatures.
• Explain documents and collect applicable signatures.
• Establish financial responsibility and assist with arrangements.
• Collect co-payments, pre-payments, and payments on account balances.
• Coordinate referrals and pre-authorizations; schedule appointments.

Skills

Customer service

Communication

Phone etiquette

Medical terminology (helpful)

Education

High school diploma or equivalent

Post-secondary education helpful

Tools

Phone system

EMR / Electronic health records

Job description

Sanford Health is seeking a Patient Access Representative to be the first point of contact for patients, providing friendly and efficient service in person or by phone. You will assist with registration, scheduling, and financial arrangements while ensuring policy compliance and a welcoming environment.

Primary responsibilities include greeting patients, collecting demographics and payments, coordinating referrals, and supporting telemedicine and recall activities.