Patient Access Specialist: First Contact & Scheduling

sanford; Sioux Falls (SD); On-site; USD 22,000 - 32,000; Full time

Job summary

Sanford Health, the largest rural health system in the United States, seeks a Patient Access Representative to deliver extraordinary customer service as the first point of contact in clinics or by phone. You will greet patients, verify demographics, collect payments, schedule visits, and coordinate referrals with the nursing team.

This full-time role supports daily operations, telemedicine coordination, and patient financial assistance across day shifts, contributing to a welcoming and efficient

Qualifications

• High school diploma or equivalent preferred; post-secondary education helpful.
• One year of work experience, preferably in a medical office setting.
• Medical terminology helpful; customer service skills essential.
• Six months' customer service experience desired.
• May require BLS for certain locations and/or settings.

Responsibilities

• Greet patients & verifies demographics
• Creating, scanning & routing documents or electronic forms
• Inform patients what the document is & capture signatures on necessary paperwork
• Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
• Collects co-payments, pre-payments, and payments on account balances
• May work through the registration work queue to address and resolve registration errors or denied insurance claims
• Work with nursing team & providers to coordinate & schedule appointments to meet patient's needs, coordinate provider schedule
• Obtain and coordinate referrals & conduct pre-authorization
• Arrange interpreter services
• Check patients in/out
• Operate multi-line phone
• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers
• Preparation & coordination of charts
• Organize supporting provider documents
• Initiation & collaboration of patient financial assistance
• Track patient visits & health information management on patient accounts
• Compile, distribute, administer, and score assessments
• Coordination of Telemed appointments
• Reminder calls for appointments
• Hospital admission
• Office duties, such as make copies or send faxes

Skills

Customer service

Medical terminology

Phone etiquette

Education

High school diploma or equivalent

Post-secondary education helpful

Job description

Sanford Health, the largest rural health system in the United States, seeks a Patient Access Representative to deliver extraordinary customer service as the first point of contact in clinics or by phone. You will greet patients, verify demographics, collect payments, schedule visits, and coordinate referrals with the nursing team.

This full-time role supports daily operations, telemedicine coordination, and patient financial assistance across day shifts, contributing to a welcoming and efficient