Patient Access & Scheduling Specialist

gbmc; Towson (MD); On-site; USD 24,000 - 35,000; Full time

Job summary

GBMC HealthCare in Towson, MD seeks a front desk/clerical associate to support practice operations with high-volume phone calls, scheduling, registration, and copay collection.

Under limited supervision, duties include greeting visitors, data entry for demographics and insurance, verifying coverage, and coordinating with providers.

Strong customer service, basic arithmetic, and knowledge of medical terminology are preferred; HS diploma required with 6 months related experience.

Qualifications

• High School diploma or GED equivalent
• At least 6 months related experience
• Knowledge of medical terminology preferred
• Strong written and verbal communication
• Ability to perform simple arithmetic
• Ability to organize and multi-task

Responsibilities

• Screen visitors and telephone calls; provide patient information per policies.
• Schedule patient appointments and enter demographic/insurance data.
• Verify insurance and obtain referrals as needed.
• Assist patients with MyChart registration.
• Handle high volume of calls and route to providers.
• Check in patients; collect and scan IDs/insurance cards.
• Manage referrals and incoming faxes; route to staff.
• Respond to In basket messages; close daily.
• Collect co-pays and process payments.
• Assist with scheduling tests and preauthorizations.

Skills

Customer service

Medical terminology

Written communication

Oral communication

Arithmetic

Task prioritization

Education

High School or GED equivalency

Job description

GBMC HealthCare in Towson, MD seeks a front desk/clerical associate to support practice operations with high-volume phone calls, scheduling, registration, and copay collection.

Under limited supervision, duties include greeting visitors, data entry for demographics and insurance, verifying coverage, and coordinating with providers.

Strong customer service, basic arithmetic, and knowledge of medical terminology are preferred; HS diploma required with 6 months related experience.