Patient Services & Scheduling Coordinator

Greater Baltimore Medical Center (GBMC); Towson (MD); On-site; USD 23,000 - 34,000; Full time

Job summary

Greater Baltimore Medical Center is seeking a clerical support specialist to assist with patient scheduling, registration, and copay collection. The role involves greeting visitors, handling telephone inquiries, data entry, insurance verification, and coordination of referrals.

The ideal candidate has a High School diploma or GED and at least 6 months of related experience, with strong communication and numerical skills to manage multiple tasks in a busy healthcare setting.

Qualifications

• High School or GED equivalency.
• 6 months of related experience.

Responsibilities

• Receive and screen visitors and telephone calls; relay information and policies.
• Schedule patient appointments and enter demographic and insurance data.
• Verify insurance information and obtain referrals when needed.
• Assist patients with MyChart registration.
• Manage high volume of telephone calls and route to providers for review.
• Complete pre-registration and confirm appointments prior to service date.
• Check in patients; verify insurance; collect and scan IDs and cards.
• Manage referral work queues and attach referrals to appointments.
• Route incoming faxes and scan medical records to patient MRN.
• Respond to In basket messages from patients and providers.
• Collect co-pays and payments; perform simple arithmetic and reconciling deposits.

Skills

Customer service skills

Medical terminology

Written and oral communication

Arithmetic calculations

Organize and prioritize tasks

Multitasking and phone volume

Education

High School or GED equivalency

Job description

Greater Baltimore Medical Center is seeking a clerical support specialist to assist with patient scheduling, registration, and copay collection. The role involves greeting visitors, handling telephone inquiries, data entry, insurance verification, and coordination of referrals.

The ideal candidate has a High School diploma or GED and at least 6 months of related experience, with strong communication and numerical skills to manage multiple tasks in a busy healthcare setting.