Patient Services Coordinator

Boston Medical Center; United States; On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive salary & PTO

Free parking

MTA transit subsidy

Onsite fitness center

Tuition assistance

Health, dental, vision coverage

Retirement plan

Job summary

GBMC HealthCare seeks an organized clerical associate to support practice operations. You will handle patient scheduling, registration, and insurance verification, while delivering consistent customer service to patients and visitors.

The role requires HS GED or equivalent, with 6 months of related experience, strong communication skills, and the ability to manage multiple tasks in a busy clinic setting.

Qualifications

• Education: High School or GED equivalence.
• Experience: 6 months of related experience.
• Ability to communicate effectively in writing and orally.
• Knowledge of medical terminology preferred.
• Ability to perform simple arithmetic calculations.
• Strong organization and multitasking skills.

Responsibilities

• Receives and screens visitors and telephone calls.
• Responds to general inquiries using established policies.
• Provides customer service to patients and reminds them of appointments.
• Schedules patient appointments and performs data entry of demographics and insurance.
• Verifies insurance information and referrals as needed.
• Assists patients with MyChart registration.
• Manages a high volume of telephone calls and routes to providers.
• Handles incoming faxes and routes results to appropriate staff.
• Performs pre-registration and confirms appointments.
• Checks in patients, verifies insurance, and scans IDs.

Skills

Customer service

Medical terminology

Written and oral communication

Arithmetic calculations

Task organization

Phone volume handling

Education

High school diploma or GED

Tools

EPIC

Job description

GBMC HealthCare seeks an organized clerical associate to support practice operations. You will handle patient scheduling, registration, and insurance verification, while delivering consistent customer service to patients and visitors.

The role requires HS GED or equivalent, with 6 months of related experience, strong communication skills, and the ability to manage multiple tasks in a busy clinic setting.