Patient Access & Scheduling Specialist

Houston Methodist; Town of Texas (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

Houston Methodist is seeking a Patient Access Center Representative to ensure accurate scheduling, registration, and financial clearance for patients at our facilities. You will use scheduling/registration systems and verify eligibility to support efficient patient flow and revenue cycle needs.

Responsibilities include handling patient inquiries, triaging calls, coordinating data collection, and maintaining HIPAA-compliant communications with patients, physicians, and hospital staff.

Qualifications

• Requires high school diploma or equivalent.
• Three years healthcare/call center or customer service experience; or completion of Houston Methodist Call Center Apprenticeship.
• Strong knowledge of medical terminology preferred.

Responsibilities

• Schedule and register patients for services.
• Verify insurance eligibility and benefits.
• Communicate with patients, physicians, and staff professionally.
• Maintain HIPAA-compliant handling of patient information.
• Use scheduling/registration systems and portals to process requests.

Skills

Communication skills

Medical terminology

English proficiency

Windows basics

HIPAA compliance

Data entry

Customer service

Education

High School diploma or equivalent

Tools

EMR systems

Scheduling software

Job description

Houston Methodist is seeking a Patient Access Center Representative to ensure accurate scheduling, registration, and financial clearance for patients at our facilities. You will use scheduling/registration systems and verify eligibility to support efficient patient flow and revenue cycle needs.

Responsibilities include handling patient inquiries, triaging calls, coordinating data collection, and maintaining HIPAA-compliant communications with patients, physicians, and hospital staff.