Patient Access Navigator: Scheduling & Eligibility

Houston Methodist; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Houston Methodist is seeking a Patient Access Center Representative to ensure accurate scheduling, registration, and financial clearance for patients at our facilities. This role involves using scheduling systems and entering data while communicating with patients and staff to minimize delays.

You will verify benefits, coordinate with physicians and hospital departments, and maintain HIPAA-compliant practices in a fast-paced environment.

Qualifications

• High School diploma or equivalent required.

Responsibilities

• Schedule appointments and register patients.
• Verify insurance eligibility and benefits.
• Communicate with patients, physicians and staff to resolve issues and minimize delays.
• Maintain accurate data entry and documentation.
• Assist management with process improvement and quality reviews.

Skills

Customer service

Verbal communication

Written communication

Medical terminology

Data entry

HIPAA compliance

Organizational skills

Telephone etiquette

Problem solving

Education

High School diploma or equivalent

Tools

Scheduling systems

EHR/EMR

Microsoft Excel

Job description

Houston Methodist is seeking a Patient Access Center Representative to ensure accurate scheduling, registration, and financial clearance for patients at our facilities. This role involves using scheduling systems and entering data while communicating with patients and staff to minimize delays.

You will verify benefits, coordinate with physicians and hospital departments, and maintain HIPAA-compliant practices in a fast-paced environment.