Patient Access & Scheduling Specialist

Houston Methodist; Katy (TX); On-site; USD 36,000 - 54,000; Full time

Job summary

Houston Methodist is seeking a Patient Access Center Representative to ensure patients are scheduled at the proper location and financially cleared before their appointment. You will use scheduling/registration systems to verify eligibility and benefits and communicate effectively with patients, physicians, and staff.

Key duties include auditing processes, assisting with quality reviews, and delivering exceptional customer service while navigating multiple applications to support timely and

Qualifications

• High School diploma or equivalent required.
• 3 years of experience in healthcare setting/call center or completion of Houston Methodist Call Center Apprenticeship in lieu of experience.
• Healthcare knowledge and medical terminology preferred.

Responsibilities

• Demonstrates ability to use critical thinking and healthcare knowledge to manage scheduling processes.
• Serves as the front door of Houston Methodist, guiding patients to schedule and register multiple services.
• Triages calls and provides information to help patients prepare for appointments per protocol.
• Follows established protocols and utilizes multiple software applications for scheduling.

Skills

Customer service

Communication skills

Medical terminology

English proficiency

Data entry

Excel

Windows

Education

High School diploma or equivalent education

Tools

Windows

Excel

Job description

Houston Methodist is seeking a Patient Access Center Representative to ensure patients are scheduled at the proper location and financially cleared before their appointment. You will use scheduling/registration systems to verify eligibility and benefits and communicate effectively with patients, physicians, and staff.

Key duties include auditing processes, assisting with quality reviews, and delivering exceptional customer service while navigating multiple applications to support timely and