Patient Access & Scheduling Specialist

Houston Methodist; Georgia; On-site; USD 34,000 - 42,000; Full time

Job summary

Houston Methodist is seeking a Patient Access Center Representative to ensure scheduling accuracy and financial clearance for patients at their assigned location. The role supports registration, eligibility verification, and communicates with patients, physicians, and staff to prevent delays or denials.

This position emphasizes customer service, HIPAA compliance, and proficient use of scheduling systems, with opportunities to contribute to process improvements and efficiency in the revenue

Qualifications

• Three years of experience in healthcare setting/call center or customer service operations.
• Strong knowledge of medical terminology is preferred.
• Proficient in English communication, both oral and written.
• Experience with scheduling/registration systems and basic data entry.

Responsibilities

• Uses scheduling systems to book appointments and verify patient information.
• Assists with registration, eligibility verification, and financial clearance.
• Provides excellent customer service to patients, physicians, and staff.
• Maintains HIPAA compliance and communicates potential delays or denials.

Skills

Customer service

Medical terminology

Verbal & written communication

Data entry

Microsoft Excel

Education

High School diploma or equivalent

Tools

Windows OS

Job description

Houston Methodist is seeking a Patient Access Center Representative to ensure scheduling accuracy and financial clearance for patients at their assigned location. The role supports registration, eligibility verification, and communicates with patients, physicians, and staff to prevent delays or denials.

This position emphasizes customer service, HIPAA compliance, and proficient use of scheduling systems, with opportunities to contribute to process improvements and efficiency in the revenue