Patient Access & Scheduling Specialist

mercy; Town of Springfield (WI); On-site; USD 38,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Retirement plan with company match

Job summary

Mercy is seeking a Patient Access Representative in Wisconsin to be the first point of contact for patients, delivering compassionate customer service and ensuring accurate data entry and insurance coordination. The role involves scheduling, registration, benefit verification, pre-certification, and financial clearance within Mercy facilities.

Candidates should have 1–3 years of clerical and customer service experience, a high school diploma, and familiarity with medical terminology and

Qualifications

• Effective written and oral communication.
• Strong customer service orientation.
• Excellent organizational and data-entry skills.
• Ability to handle high-volume situations with accuracy.

Responsibilities

• Schedule appointments and register patients.
• Verify benefits and perform pre-certification and financial clearance.
• Enter and verify patient data across systems with high accuracy.
• Communicate clearly with patients, physicians, and insurance companies.

Skills

Effective communication

Customer service

Organizational skills

Attention to detail

Ability to work under stress

Computer skills

10-key calculator

Education

High School diploma

Job description

Mercy is seeking a Patient Access Representative in Wisconsin to be the first point of contact for patients, delivering compassionate customer service and ensuring accurate data entry and insurance coordination. The role involves scheduling, registration, benefit verification, pre-certification, and financial clearance within Mercy facilities.

Candidates should have 1–3 years of clerical and customer service experience, a high school diploma, and familiarity with medical terminology and