Patient Access & Scheduling Specialist

Virginia Mason Franciscan Health; Tacoma (WA); On-site; USD 33,000 - 48,000; Full time

Job summary

Virginia Mason Franciscan Health is seeking a Patient Access Representative to manage the front-end patient intake workflow in our clinic. You will greet patients, verify demographics and insurance, collect payments, schedule appointments, and prepare referrals and authorizations to support a smooth check-in process.

The role requires strong customer service, attention to detail, and basic knowledge of insurance terminology. Experience in a healthcare or call-center environment is preferred.

Qualifications

• One year of customer service work experience.
• Two years of customer service work experience preferred.
• Healthcare or Call Center experience preferred.

Responsibilities

• Registers and/or checks patients in/out.
• Performs patient check-in, verifies demographic and insurance information, collects payments, and posts to patient accounts.
• Schedules appointments and processes referrals and authorizations; answers billing and insurance questions.

Skills

Customer service

Job description

Virginia Mason Franciscan Health is seeking a Patient Access Representative to manage the front-end patient intake workflow in our clinic. You will greet patients, verify demographics and insurance, collect payments, schedule appointments, and prepare referrals and authorizations to support a smooth check-in process.

The role requires strong customer service, attention to detail, and basic knowledge of insurance terminology. Experience in a healthcare or call-center environment is preferred.