Patient Access Lead, Clinic Operations

CommonSpirit Health; Silverdale (WA); On-site; USD 42,000 - 64,000; Full time

Job summary

Virginia Mason Franciscan Health is seeking a Patient Access Representative to manage patient intake and front-end administrative tasks in our clinic. You will check in/out patients, collect data and payments, verify insurance, schedule appointments and handle referrals and authorizations.

The role requires strong customer service, critical thinking, and knowledge of billing, insurance, and medical terminology to ensure a seamless patient experience.

Qualifications

• One year of customer service work experience.
• One year of work experience as a Patient Access Representative II (or equivalent) or any combination of experience or education demonstrating capability.
• Two years of customer service work experience (preferred).
• Healthcare or Call Center experience (preferred).
• Previous lead or supervisory experience (preferred).

Responsibilities

• Registers and checks patients in/out, verifies demographic and insurance information.
• Handles payments and end-of-day reconciliation; posts charges to patient accounts.
• Coordinates referrals, pre-authorizations and insurance eligibility checks.
• Responds to billing and insurance questions and provides cost estimates when requested.
• Coordinates appointments and educational activities for patients.

Skills

Customer service

Communication

Attention to detail

Job description

Virginia Mason Franciscan Health is seeking a Patient Access Representative to manage patient intake and front-end administrative tasks in our clinic. You will check in/out patients, collect data and payments, verify insurance, schedule appointments and handle referrals and authorizations.

The role requires strong customer service, critical thinking, and knowledge of billing, insurance, and medical terminology to ensure a seamless patient experience.