Pulmonary Patient Access Coordinator

Hartford HealthCare; New Britain (CT); On-site; USD 36,000 - 48,000; Full time

Job summary

Hartford HealthCare Medical Group in Connecticut is seeking a Patient Service Coordinator to greet patients, register them, and maintain records while ensuring a positive patient experience. You will handle scheduling, insurance verifications, and patient communications, enabling timely access to care.

Operate with Epic EMR tools, patient portal, and appointment reminders, manage high call volumes, and coordinate with clinical teams.

Qualifications

• High school diploma/GED required, or 2 years customer service experience preferred.
• 1 year customer service experience in a fast-paced medical office.
• Epic experience preferred.

Responsibilities

• Delivers exceptional customer service with the HHC brand experience.
• Welcomes patients in person or on the telephone and takes detailed messages as needed.
• Registers arriving patients, includes insurance verifications, patient demographic updates, and video visits.
• Uses Epic, patient portal and appointment reminder systems, mobile applications, and other forms of technology to manage scheduling, interact with patients and providers, and update files and patients' records.
• Manages high call volumes. Follows Standard Work to ensure efficient patient experience.
• Corresponds with clinical operations and/or providers as necessary. Transfers calls as appropriate to clinical team members, including complaints and escalations.
• Schedules patient appointments, and informs patients of essential preparation requirements prior to visit (referrals, x-rays, medical reports, etc.).
• Schedules follow-up appointments and associated testing, documents these appointments and ensures the necessary referral authorization is obtained.
• Collects co-payments and office charges as needed and explains office payment billing policies to patients.

Skills

Customer service

Phone etiquette

Multitasking

Teamwork

Education

High school diploma

Tools

Epic EMR

Job description

Hartford HealthCare Medical Group in Connecticut is seeking a Patient Service Coordinator to greet patients, register them, and maintain records while ensuring a positive patient experience. You will handle scheduling, insurance verifications, and patient communications, enabling timely access to care.

Operate with Epic EMR tools, patient portal, and appointment reminders, manage high call volumes, and coordinate with clinical teams.