Patient Access & Scheduling Specialist

UNC Health; Smithfield (NC); On-site; USD 26,000 - 37,000; Part time

Job summary

UNC Health is seeking a Patient Access Intake Specialist for its Johnston Health location in Smithfield, NC. This per diem role supports outpatient services with day-shift scheduling and onsite work.

The position emphasizes accurate data entry in ADT systems, insurance verification, and timely patient registration. The incumbent will schedule appointments, verify demographics, and provide upfront cost estimates while maintaining compliance with regulatory requirements.

Qualifications

• Two (2) years of customer service and/or clerical experience required.
• High school diploma or GED required.
• Experience with registration or healthcare settings preferred.

Responsibilities

• Verifies key ADT information (insurance verification, demographics) for accuracy and safety.
• Schedules new and follow-up appointments; communicates cancellations to provider.
• Completes and documents regulatory forms; ensures proper scanning and legibility.
• Uses price estimation tool to provide accurate patient cost estimates.
• Meets targets for upfront deposits and balances; assists with collections.
• Participates in QA by using system work queues to minimize errors.

Skills

Customer service

Clerical experience

Education

High School Diploma or GED

Job description

UNC Health is seeking a Patient Access Intake Specialist for its Johnston Health location in Smithfield, NC. This per diem role supports outpatient services with day-shift scheduling and onsite work.

The position emphasizes accurate data entry in ADT systems, insurance verification, and timely patient registration. The incumbent will schedule appointments, verify demographics, and provide upfront cost estimates while maintaining compliance with regulatory requirements.