Patient Access & Scheduling Specialist

UNC Health; Chapel Hill (NC); On-site; USD 26,000 - 37,000; Full time

Job summary

UNC Health in Chapel Hill, NC is seeking a Care Access Specialist to handle patient registration, appointment scheduling, and referral coordination in a fast-paced outpatient setting. The role requires attention to accuracy in demographics and insurance data, with strong customer service and teamwork.

The position supports clinicians and patients, answering calls, transferring messages, and processing registration tasks in Epic.

Qualifications

• Three (3) years of customer service and/or clerical experience required.
• High school diploma or GED required; higher-level degree may satisfy this requirement.

Responsibilities

• Schedules outpatient appointments and coordinates patient registration.
• Verifies insurance and demographic information for accuracy.
• Answers calls, directs inquiries, and transfers to appropriate staff.
• Manages referrals for multiple clinics and processes messaging in Epic.
• Precepts new coworkers and assists with workflow and QA to reduce errors.
• Performs additional administrative tasks as needed.

Skills

Customer service

Clerical

Education

High school diploma or GED

Job description

UNC Health in Chapel Hill, NC is seeking a Care Access Specialist to handle patient registration, appointment scheduling, and referral coordination in a fast-paced outpatient setting. The role requires attention to accuracy in demographics and insurance data, with strong customer service and teamwork.

The position supports clinicians and patients, answering calls, transferring messages, and processing registration tasks in Epic.